- Terms & Conditions
Terms & Conditions.
At Imperial Call Communication, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information provided through our website and services. We use your information responsibly to improve our services, communicate with you, and deliver a secure and reliable customer experience.
A clear foundation for good work.
At Imperial Call Communication, we believe that great customer experiences begin with a clear foundation for good work. Our approach is built around professionalism, reliability, effective communication, and a strong understanding of every client’s unique needs. From inbound customer support and technical assistance to outbound calling and lead generation, we provide dedicated communication solutions designed to help businesses stay connected with their customers.
Our trained teams work with consistency, attention to detail, and a commitment to representing your brand with the right tone and professionalism. By combining skilled people, organized processes, and modern communication practices, Imperial Call Communication helps businesses improve customer relationships, streamline daily operations, and create meaningful conversations that support long-term growth.
Information
These Terms & Conditions explain the terms that apply when you visit the Imperial Call Communication website or enquire about, access, or use our services. In these terms, “Imperial Call Communication”, “we”, “us”, and “our” refer to the Imperial Call Communication entity identified in the applicable service proposal or agreement.
Please read these terms together with any written proposal, order form, statement of work, or other agreement supplied to you. If there is a conflict, the applicable signed agreement will take precedence to the extent of that conflict.
Acceptance of Terms
By using this website, submitting an enquiry, or proceeding with a service, you acknowledge that you have read and understood these Terms & Conditions. Where you act for an organisation, you confirm that you have authority to accept them on its behalf.
If you do not agree with these terms, please do not use the website or our services. Specific services may also be subject to additional terms shared before work begins.
Use of Our Website
You may use this website for lawful business and informational purposes. You must not use it in a way that could damage, interrupt, overload, or compromise the website, its security, or the experience of other visitors.
- Do not attempt to gain unauthorised access to any system, account, or content.
- Do not copy, scrape, frame, or redistribute website content except as permitted by law or with our written consent.
- Do not submit material that is unlawful, misleading, harmful, or infringes another person’s rights.
Our Services
We provide customer communication and call centre support services as described in the relevant proposal or service agreement. The scope, deliverables, service levels, channels, hours, dependencies, and fees will be confirmed in writing before a service commences.
We may refine the way a service is delivered where reasonably necessary to improve quality, security, or operational continuity, provided that any material change will be addressed under the applicable agreement.
User Responsibilities
You are responsible for the accuracy of information you provide through the website and for keeping any access credentials or communication channels under your control secure. You must notify us promptly if you become aware of unauthorised use or a suspected security issue.
Client Responsibilities
For commissioned work, you agree to provide timely access to the people, materials, instructions, systems, approvals, and information reasonably needed to deliver the services. Delays or inaccuracies in client-provided materials may affect timing, scope, or outcomes.
- Give clear and current call guidance, customer information, and escalation instructions.
- Make authorised decision-makers available for approvals and service reviews.
- Ensure your use of our services and any information you provide complies with applicable requirements.
Service Availability
We will use reasonable care to keep the website and agreed services available during the periods described in the applicable agreement. Availability can be affected by maintenance, events outside our reasonable control, third-party dependencies, connectivity, or information and access supplied by the client.
Where an agreed service level applies, its specific measurement, exclusions, support route, and remedies will be set out in the applicable service agreement.
Intellectual Property
Unless an applicable written agreement says otherwise, we retain ownership of our pre-existing materials, methods, templates, processes, tools, systems, branding, and website content. You retain ownership of materials and information you provide to us.
Subject to payment of agreed fees and any stated restrictions, each party receives the rights expressly granted in the applicable agreement. No other licence or transfer is implied.
Confidentiality
Each party will protect confidential information received from the other and use it only for the purposes of the relevant business relationship. Confidential information does not include information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law.
The parties should record any additional confidentiality, security, or data processing requirements in the applicable written agreement before sensitive information is shared.
Payments and Fees
Fees, billing intervals, taxes, payment dates, expenses, and any deposits or minimum commitments will be stated in the relevant proposal, order form, or service agreement. Unless that document says otherwise, invoices are payable by the date shown on the invoice.
If an invoice is disputed, please raise the issue promptly and provide reasonable detail. The parties will work in good faith to resolve the undisputed portion and the underlying question.
Third-Party Services
Our delivery may rely on communication platforms, telephony providers, software, hosting, or other services operated by third parties. Those services may have their own terms and availability conditions. We will take reasonable care in selecting and managing relevant providers, but we do not control their systems or policies.
Limitation of Liability
To the extent permitted by applicable law, any liability arising from a specific service will be subject to the limits, exclusions, and allocation of risk agreed in the applicable written agreement. Nothing in these terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
If no specific agreement applies, the parties should obtain legal advice on any liability allocation relevant to their circumstances before relying on these terms.
Disclaimer
Website content is provided for general information and may change without notice. We aim to keep information useful and current, but we do not represent that every page is complete, error-free, or suitable for a particular business decision.
Service outcomes depend on the agreed scope, the information supplied, customer demand, operational conditions, and other factors. Any performance commitments are those expressly recorded in writing.
Indemnification
Any indemnity, contribution, or protection between the parties will apply only where it is expressly included in the applicable written agreement. The parties should specify the relevant circumstances, process, exclusions, and limits rather than relying on this page alone.
Termination
Ending a commissioned service, pausing work, and the consequences of termination will be governed by the applicable proposal or service agreement. Unless that agreement says otherwise, accrued payment obligations and provisions intended to continue by their nature will remain in effect.
We may restrict or suspend access to the website where reasonably necessary to protect its security, comply with law, or address misuse.
Changes to These Terms
We may update these website terms from time to time to reflect changes to the website, our processes, or applicable requirements. The current version will be posted on this page with its effective date. Changes to an existing commissioned service require the process set out in the relevant agreement.
Governing Law
These website terms are intended to be read with the applicable written agreement. The governing law and dispute forum are [insert governing law and jurisdiction]. Please replace this bracketed placeholder with the terms confirmed for your engagement before relying on this page
Contact Us
If you have a question about these Terms & Conditions, your service agreement, or the way we handle an enquiry, please contact Imperial Call Communication through the details provided in your proposal or via [insert contact email]. We will direct your question to the appropriate team.
Let's make the next conversation clear.
Our team is here to talk through the details of working together.